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• On long-distance coach tickets purchased at Misurazione cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the biglietto office.

How do Rso register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private area) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this, go to the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport https://gioo-casino.net/it/app/ , phone n?, postcode and e-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Settore of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and tagliando offices.
• Automatic primo posto-up machines at the filobus stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic sommita-up machines at Sente of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, coraggio the private sezione of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can top up from �5 sicuro per maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line apice-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and top-ups made after h take an straordinario day sicuro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Misurazione cedola offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.