After our intervention, we were able to help the player to get their winnings. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Silveredge Casino.
The complaint was rejected because the player didn’t respond to our messages and questions. Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent. Given the huge success of Casino Max and Spinifinity, it is no surprise that the company keeps treating players by releasing new brands.
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We tried to contact the casino but received no response so the complaint was closed as unresolved. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We would say Silveredge Casino has an average customer support based on the responses we have received during our testing. The player from the United States describes a recurring issue with their withdrawal requests being canceled. They were informed by a manager that the withdrawal was mixed with bonus money, making it non-withdrawable. The manager offered to reset the account and provide $100, but even after that, the withdrawal requests continue to be canceled.
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This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them. The player from the US is unable to receive his fund but the Casino finally paid him all of the winnings. The player couldn’t get his money even though he was from Germany because the casino considered him to be from a middle-eastern country.
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Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’. The player from Washington has requested a withdrawal prior to submitting this complaint. The player from the US was experiencing difficulties withdrawing her winnings from the casino. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Silveredge Casino.
As the casino relies mostly on transactions via banks and cheques, the withdrawal process can take over two weeks. Though withdrawals can be very slow, the casino tries to make up for it with their frequent bonuses. The player from the US is dissatisfied with the withdrawal process. The case was successfully resolved, and the player got his withdrawal.
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When he contacted the casino support, he was informed that the money transfer to Germany could not be done. Claudia, a player from Peru, requested a withdrawal of her no deposit bonus winnings, but the casino informed her that players from Peru can claim the bonus only for fun. The player from Germany is struggling to receive his winnings.
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After some time, the casino processed the refund again using a different payment method. This was received by the player and the complaint was resolved. The player from the United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods.
It takes an average of 48 hours to process e-wallet payments. Complaints about credit card processing times of 10–15 business days and wire transfers of 15–20 days are the most common. Customers may reach the company’s customer service team by dialing their local number. Additionally, you may send an email at any moment and start a discussion with the help of the live chat service.
The player requested a withdrawal of $999 at the Silveredge casino and has been waiting for the payment to be proceeded for more than 5 weeks. The player was told that their request was still being reviewed. The player from Greece has been accused of claiming a bonus from a restricted country. The player from the US is not able to request a withdrawal and unfortunately, casino support is not helpful. In our Silveredge Casino review, we extensively examined and analyzed the Terms and Conditions of Silveredge Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory.
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The player from Greece struggles to withdraw his winnings from a No Deposit bonus due to a country restriction. The player from Spain has been waiting for their withdrawal for 3 weeks. The case was rejected because the player lost the disputed amount. Therefore, we could not proceed with further investigation or suggest possible solutions.
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The assortment of games determines how many players will be satisfied. Knowing about this fact, we offer a wide diversity of casino entertainment. Players will find all the most popular types of casino products on our website.
